1. Order Processing Time
All orders will be processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
2. Shipping Methods & Delivery Timeline
| Region | Shipping Method | Shipping Fee | Free Shipping Threshold | Estimated Delivery Time |
|---|---|---|---|---|
| Asia | Standard | $4.99 | Orders ≥$48.99 | 5-10 business days |
| Other Regions | Standard | $19.99 | Orders ≥$99.99 | 10-20 business days |
Note: Delivery times are estimates and may vary due to regional customs clearance processes.
3. Shipping Coverage
We currently ship to:
| Region | Shipping Countries |
|---|---|
| Asia | Israel, South Korea, Japan, Saudi Arabia, United Arab Emirates, Kazakhstan, Malaysia, Vietnam, Singapore, Thailand, Philippines, Taiwan, Hong Kong |
| Europe | UK, France, Germany, Italy, Spain, Netherlands, Belgium, Portugal, Poland, Ireland, Switzerland, Austria, Sweden, Denmark, Finland, Czech Republic, Croatia, Slovakia, Slovenia, Greece, Hungary, Estonia, Latvia, Lithuania, Luxembourg, Romania |
| Global | United States, Canada, Mexico ,Brazil, Chile, Colombia ,Australia, New Zealand ,Algeria, Kenya, Nigeria,Russia |
(some remote areas excluded. Final eligible regions will be displayed at checkout).
International customers are responsible for any customs duties, taxes, or import fees.
4. Order Tracking
You will receive a shipping confirmation email with a tracking number once your order is dispatched.
Track your order here:
https://www.17track.net/en
5. Delays & Lost Packages
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Delays: May occur due to extreme weather, customs inspections, or carrier issues.
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Lost Packages: If your order hasn’t arrived within 45 days of shipment, contact us at heyoneglobal@heyone.cn.